FREQUENTLY ASKED QUESTION
If buyer either from India or Overseas has any doubt whether machine will be delivered after remittance to the bank account?
Chennai Food Machine is a genuine Start-up company as defined/classified by Govt. of India under Start-up Scheme, Chennai Food Machine is running in Chennai with all the necessary licenses such as MSME (UDYAM) Reg.,No., GST No and Import-Export Code are obtained from Govt. of India as shown under home page hence either Indian buyer or Overseas buyer no need to worry about delivery of machine, upon receipt of money machine will be dispatched within 24 hours through India post to Overseas and Professional Courier within India and all the dispatch details will be communicated to buyer to track consignment.
If overseas buyer still has any doubt no worry before payment, make referral discussion with other overseas buyers in USA/Malaysia/Singapore etc. through whatsapp call and cell no will be furnished upon request.
If Indian buyer still has any doubt no worry before payment, make referral discussion with other buyers who is nearest to your area, if that buyer permits then visually inspect the machine then buy after 100 % satisfaction hence cell no will be furnished upon request.
What are the foods can be made with Novel Idiyappam & Sevai Maker?
Idiyappam / Sevai / Sewai /Seviyan / Sev / Sandhagai / Shavige /Sastralu / Putu mayam / Putu mayang / Puttu piring / Rice noodle /Wheat Noodle / Indiappa / Chomai / Noolappam/Nool Puttu/ Semia / Vermicelli / string hopper etc. in uniform in shape, size, weight and thickness.
What are the snacks can be made with Novel Idiyappam & Sevai Maker?
Murukku / Thenkuzhal Murukku / Idiyoonni / Chakali / Chakkuli / Chakri / Chakralu / Jantikalu / etc. (for home use manageable due to low quantity slow operation whereas for commercial use shape will not be good due to speedy operation i.e. the extrusion force affects the shape)
How to avail warranty / service / repair remotely?
First of all it is user friendly mechanism and self serviceable, if a person who do not have technical knowledge can do through whatsapp call thus call customer care discus about machine problem then follow the instructions.
Where is the opinion / comment / complaint / feedback of previous buyer?
Please visit Testimony page to read buyers feedback received as comments/complaints through whatsapp/you tube/email/letter after their use and also read in google business profile.
What are the extrusion discs will come along with machine?
Only three extrusion disc such as Idiyappam -0.75mm dia / sevai 1.2 mm dia and Noodle/Omapodi 1.5 mm dia are the standard supply
If buyer wants some other type extrusion disc to make snacks like star muruku of 1 hole / murukku six hole / ribbon pakoda
Available @ extra cost of Rs. 100 each.
What is the benefit of buying from manufacturer?
Benefit of buying Novel Idiyappam & Sevai maker directly from manufacturer is less priced due to no 15 % to 30 % margin to leading online sales websites or retailer like big show rooms respectively.
Why Idiyappam plates are supplied in aluminum at extra cost?
Idiyappam plate is optional item, CFM supplies only medium quality aluminum plate with 3 nut bolt @ extra cost of Rs. 50 each, it is not compulsory to buy from us there are plenty of types such as Bamboo/Palm leaf/Areca leaf/SS /Plastic plates are in the market and it is buyer choice to procure from market.